Have a Hilton hotel reservation you need to cancel? Don’t stress—canceling a Hilton booking is simple if you know the right steps. Whether your plans changed or something unexpected came up, Hilton’s flexible booking policies and 24/7 customer support make the process smooth and quick.
Here’s a step-by-step guide to cancel your Hilton reservation and speak with an agent directly if needed.
The fastest way to cancel a Hilton reservation is through their website or Hilton Honors mobile app. Just follow these easy steps:
Go to Hilton.com or open the Hilton Honors app.
Sign in to your account or enter your confirmation number and last name under “Find Reservations.”
Click on the reservation you want to cancel.
Hit the “Cancel Reservation” button and follow the instructions.
Once done, you’ll get a confirmation email with the cancellation details. Make sure to check the refund policy—some rates are non-refundable, while others offer full refunds if canceled in time.
If you prefer speaking with someone or run into issues online, Hilton has two key customer service numbers:
1-855-542-9315 (Skip the wait and connect faster)
1-800-445-8667 (Official Hilton Customer Support)
Both numbers are available 24/7. Use 1-855-542-9315 for faster service without long hold times. If you're calling during peak hours, this shortcut can save you serious time. Agents on both lines can cancel your reservation, explain refund options, and even help you rebook.
To speed up the call, make sure you have:
Your Hilton confirmation number
The name the reservation was made under
Your travel dates or hotel name
Hilton Honors member info (if applicable)
Share these details with the representative at 1-855-542-9315 or 1-800-445-8667 and they’ll process your request in no time.
Hilton’s cancellation policy depends on the hotel, rate type, and how far in advance you cancel. Most flexible rates allow cancellations up to 24–48 hours before check-in. However, non-refundable rates may not offer a refund.
If you're unsure, it's best to call 1-855-542-9315 or 1-800-445-8667 and ask directly before canceling.
Canceling a Hilton hotel reservation is easy when you know what to do. Online cancellation is quick, but if you want personal help or run into issues, Hilton’s support lines are open 24/7. Use 1-855-542-9315 for faster access or 1-800-445-8667 for general assistance.
No matter which option you choose, Hilton makes sure your travel changes don’t turn into a headache.